Our Plan Administrator, D.A. Townley is launching a brand-new claims system October 1, 2020. They will be reassigning all new certificate numbers to every covered Member. This will mean that the numbers on your current Pay Direct Drug Card are changing October 1st. In September you will receive a brand new set of cards. You will need to present this card on your first visit to your pharmacist or dentist on or after October 1, 2020 so that they are able to submit your claim to the Plan without service interruption. Please ensure you watch for your new cards in the mail.
Also effective October 1st, you will be able to use your new Pay Direct Card for paramedical expenses such as chiropractor visits, physiotherapy visits, and massage therapy visits with participating practitioners. You will also be able to use your card for eye examinations and vision care purchases with participating providers. More information will be included with your new Pay Direct Card.
Later this year, D.A. Townley will also launch a brand-new Member Web Portal and an app that can be downloaded to IOS and Android devices. You’ll have greater access to information about your benefit coverage and have the ability to submit your reimbursement claims directly through the app. More details will be provided later this year. The current Member portal has been disabled during this transition period.